RAQI Shipping & Delivery Policy

At RAQI, every order is carefully prepared and packaged to ensure that your pieces arrive safely and in excellent condition.

Order Processing

Once your order is successfully placed, our team will begin preparing it for shipment.

Orders are processed and dispatched within the applicable processing period, after which they are handed over to our delivery partner.

Delivery Time

Orders are expected to arrive within 3–7 business days.

Delivery times may vary depending on your location, the delivery destination, and circumstances outside of RAQI's control.

Order Inspection

Customers may inspect their order only in the presence of the delivery representative.

The inspection period is limited to 5–10 minutes from the time the order is handed to the customer.

Please ensure that you complete your inspection within this period before the delivery representative leaves.

Returns

If you wish to return an order for an eligible reason according to our Return & Refund Policy, only the return shipping cost will be charged.

A return must be requested while the delivery representative is present. Once the delivery representative has left, no returns or exchanges will be accepted.

Returns are handled on an order basis. If a customer chooses to return an order, the entire order must be returned. Partial returns are not accepted.

In other words, the customer must either return the complete order or keep the complete order.

Exchanges

Exchanges are subject to an additional shipping cost.

As with returns, any exchange request must be made while the delivery representative is present and within the 5–10 minute inspection period.

Once the delivery representative has left, no exchanges or returns will be accepted.

Order Tracking

Once your order has been shipped, you will receive the available tracking information so you can follow your order until delivery.

Delivery Information

Please make sure that the delivery information provided at checkout is accurate and complete, including your name, phone number, and delivery address.

RAQI is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

Delays

While we work to deliver every order within the estimated timeframe, unexpected circumstances may occasionally cause delays. These may include delivery-service disruptions, public holidays, weather conditions, or other circumstances beyond our control.

Contact Us

For any questions regarding your order or shipping, please contact us through:

Email: contac.raqi@gmail.com

WhatsApp / Phone: +20 104 118 0505

Working Hours: 11 AM – 11 PM

You can also contact us through our Instagram or Facebook messages.