Privacy policy

RAQI Store Policy

At RAQI, we are committed to providing a refined and seamless shopping experience built around quality, transparency, and thoughtful service.

Orders

All orders placed through the RAQI website are subject to product availability and successful order confirmation.

Customers are responsible for providing accurate and complete information, including their name, phone number, and delivery address.

RAQI may contact customers to confirm order details when necessary.

Products & Quality

Every RAQI piece is carefully checked and prepared before shipment to ensure it meets our quality standards.

Please note that product colors may appear slightly different depending on your screen, device, or display settings.

Shipping

Orders are delivered within the estimated timeframe stated in our Shipping Policy.

Shipping fees depend on the delivery location and will be displayed before the order is completed.

Customers are encouraged to check their order upon delivery and contact RAQI as soon as possible if there is any issue with the received item.

Exchanges

Exchanges are available only in the following cases:

* Manufacturing defect: If the product has a verified manufacturing defect.
* Size issue: If the customer receives a size that does not match the size originally ordered, or if there is a verified sizing issue with the received item.

Any exchange request must be reported to RAQI within the timeframe specified in our Return & Exchange Policy.

For full details regarding the exchange process and applicable conditions, please review our Return & Exchange Policy.

Payment

RAQI accepts the payment methods displayed at checkout.

For orders paid through bank transfer, InstaPay, or Vodafone Cash, customers must follow the payment instructions provided by RAQI and submit payment confirmation when requested.

Orders placed using manual payment methods will be confirmed after RAQI verifies receipt of payment.

Customer Information

RAQI collects and uses customer information only when necessary to process orders, arrange delivery, provide customer support, and operate our website.

For more information about how customer information is collected, used, and protected, please review our Privacy Policy.

Website Content

All RAQI logos, branding, photographs, product images, designs, written content, and other materials displayed on the website belong to RAQI or are used with appropriate authorization.

No website content may be copied, reproduced, modified, or commercially used without prior written permission from RAQI.

Policy Updates

RAQI may update its policies from time to time to reflect changes to our services, products, or applicable requirements.

The latest version published on the website will apply to future orders.

Contact Us

For questions, order assistance, or policy-related inquiries, please contact us:

Email: contac.raqi@gmail.com
WhatsApp / Phone: +20 104 118 0505
Working Hours: 11 AM – 11 PM

You may also contact RAQI through our official social media channels.